SmartThings, the Samsung-owned home platform, has been down for nearly a full day, which is frustrating for those who have smart home appliances that rely on the service.
The platform has just issued an announcement: “The issues impacting North American users have been largely addressed and we are seeing improvements to app loading and device control. Our teams are continuing to work on restoring full functionality and will provide an update when available.”
At 2PM ET yesterday, SmartThings first acknowledged the outage. Today, SmartThings issued a statement through Twitter, saying the investigation is ongoing.
Our teams are currently investigating the issues impacting users. We apologize for any inconvenience. In order to get the latest updates, check out our status page here: https://t.co/2oDiOZ3XFJ. If you have additional questions let us know at Support@SmartThings.com
— SmartThings (@smartthings) March 13, 2018
Many customers have expressed their anger and frustration, especially at the hours-gap between updates on the Status page. Due to the outage, things like Philips Hue light bulbs have stopped working. One customer noted that his Leviton Universal Dimmer still worked, but he needed to get up to manually push the button, just like, any regular non-smart light switch.
We’ve reached out to Samsung and SmartThings support for comment and within minutes after we contacted them, SmartThings updated its status page.
It isn’t that SmartThings is down. It is the lack of transparency. Our networks are only as safe as theirs. Capisce?
— Bob Armstrong (@languy) March 13, 2018
@smartthings Your service has been down for a day, you keep saying to watch the status page for updates, but you haven’t updated the status page during the past 14 HOURS of downtime. Stop pointing people to the status page for updates if you’re not going to post updates.
— JamesDVB (@JamesDVB) March 13, 2018
It is EVERYONE. THE ENTIRE system is down and has been for more than three hours and Samsung has refused to acknowledge it at all.
— Anthony Castanza (@ACastanza) March 13, 2018